PlanetGuide maintains its servers in an advanced network operations center.

Several years ago, we recognized a need to protect our client’s sites, and our servers from the dangers posed by natural disasters. We formulated a plan, and moved our servers from our old location to a new advanced network operations center (NOC). This facility was battle tested by the worse that Hurricane Katrina could deliver, and was totally unaffected. Located 26 floors above the city, with rooftop generators, and battery backups, our servers performed as designed, before, during, and after the storm. While many of our peers operations where down and out for good, we were up and running.

During the storm, we had temporarily relocated to Baton Rouge with our backup servers, that would be up and running in less than 48 hours if needed. We then started contacting our clients via e-mail (one of the few ways of contacting anyone after the storm), in order to help them change the Home pages of their Websites to reflect where their customers and employees could contact them. We have received much praise from our clients for maintaining their e-mail throughout the ordeal, and for being proactive in helping them reach out to the world.

We are committed to staying in New Orleans, and in maintaining our own servers. This is the only way we can deliver the best service possible for our clients. Our plan worked, and has now been revised to be even better. We are actively asking our clients for their emergency plans in advance so that we can post them immediately.